Privacy Policy

Effective Date: 10.14.25

 

1. Overview

At North State Mechanical, your privacy matters to us. We’re a locally owned company, and we treat your personal information with the same care and respect we’d expect for our own. This policy explains how we collect, use, and protect your information when you visit our website or communicate with us.

2. Information We Collect

We may collect the following information when you contact us, schedule a service, or fill out a form on our site:

• Contact information: name, phone number, email address, and home address.

• Service details: information about your HVAC system or the service you’re requesting.

• Payment information: when you make a purchase or payment through our secure payment partner.

• Website usage data: limited information (like IP address or pages visited) collected through cookies or analytics tools to help improve our website experience.

3. How We Use Your Information

We use the information we collect to:

• Schedule and provide HVAC services.

• Communicate with you about appointments, estimates, and follow-ups.

• Improve our services and website experience.

• Send occasional updates or promotions (only if you’ve opted in).

We do not sell, rent, or share your personal information with anyone outside of North State Mechanical, except as needed to process payments, schedule services, or comply with the law.

4. How We Protect Your Information

We take reasonable steps to protect your personal data from unauthorized access, disclosure, or misuse. This includes secure payment processing, encrypted forms where applicable, and limiting access to your information within our company.

5. Third-Party Services

We may use trusted third-party tools (like Housecall Pro, Google Analytics, or our financing partners) to help us operate efficiently. These partners are only given the information necessary to perform their specific functions and are required to protect your data in accordance with their own privacy policies.